MRED Blog
REinventing MLS
Category Archives: MRED Communications
Is there a better time to call the Help Desk?
By: Stephanie Abrams, Help Desk and Tech Support Manager
The Help Desk is well staffed with an average monthly hold time of less than one minute! But if you want to avoid “peak” call times or wait times, here are some tips:
1. Call volume is typically lowest between 8:30 am and 11:30 am and often there is no waiting.
2. Lunch hours are between 11:30 and 2:30 so hold times may be higher during these hours when there is less staff to answer the phones.
3. My final and best tip is to route yourself to the right department! Are you calling about a Rules issue or question, need help signing up for a Training class, or assistance with uploading your photos? From the phone prompts you can select to be directly transferred to each of these departments. That’s a real time saver!
Daily Morning Roundup – June 6, 2012
Here are some of the top real estate posts on the social networking sites this morning:
What Captures Your Attention Controls Your Life – apply this across the board; terrific article – http://t.co/kqsYxB6S
New Single Family Homes: 2011 vs 2006 – from the KCM Blog – http://t.co/cUHKYX7J
HUD Homes Can Be Perfect for First Time Homebuyers and Investors – fr/Chgoland RE Forum – http://t.co/I7MAMKJk
RT @Gist: 7 Networking Secrets from Silicon Valley’s Greatest Connector http://t.co/dfltu8DH
50% Increase in Hispanic Purchasing Power in Two Years – fr/Chgo Agent Mag – http://t.co/g5HcpFCf
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Daily Morning Roundup – June 5, 2012
Here are some of the top real estate posts on the social networking sites this morning:
Pest Control – Seth Godin’s blog about how you need to defend your time – MUST reading – http://t.co/m8qPyrPI
Everybody Calm Down! The Sky is NOT Falling – from the KCM Blog – http://t.co/gzNycMz8
Home Prices Edge Upward in April – http://t.co/6TlYl8BZ
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Help – I made a typo in the list price field and saved my listing!!!!!!!
BY: Sarah Burke, Compliance Manager
When proofing your hot new listing, you realize you input $3,200,000 instead of $320,000. Don’t worry – you’re not alone and mistakes happen. Just send us a status change form and request a “price change new”. Already made a price change? That’s OK – send us a status change form anyway. MRED will still adjust the original list price for you. This way the OLP to LP won’t look like a drastic price reduction.
Daily Morning Roundup – June 4, 2012
Here are some of the top real estate posts on the social networking sites this morning:
U.S. Housing Market Finally Reaches a Turning Point – http://t.co/57ZtRvfB
Focus on what you need to do today to win tomorrow. A short but superb blog posting by Seth Godin – http://t.co/uCClngUQ
The Emotion Driving the Housing Recovery – from the KCM Blog – http://t.co/4b5qbbHQ
RT @CAmagazine: New issue is out! Check out our latest cover story- great mergers/acquisitions insights: http://t.co/gmekRB9N
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AH HA Moments
By: Jessica Ruminski, Training Department Manager
During MRED training classes we often see what we call “ah ha” moments when the students faces light up and they say “I didn’t know connectMLS™ could do that.” We love these moments and often they happen over the simplest things. So here are a couple “ah ha” moments that we see frequently.
– Did you know in connectMLS™ you can open a second connectMLS™ page? Just click on “New Workspace” in the upper right hand corner of your connectMLS™ screen. You can continue working on your main connectMLS™ page while using the second to search for information, such as tax data!
– Do you wish your search results displayed more than just 20 results on a page? No problem! Just click on the setup tab in connectMLS, then select search and report defaults. Click on the drop-down arrow under the section titled “Number of properties displayed on a single page in 1-line summaries.” You can select to have up to 40 properties display on your results page. Be sure to click on save when you’re done so that your selection will be saved for the next search you do.
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