MRED Blog

REinventing MLS . . .

Tag Archives: help desk

Is there a better time to call the Help Desk?

By:  Stephanie Abrams, Help Desk and Tech Support Manager 

The Help Desk is well staffed with an average monthly hold time of less than one minute!  But if you want to avoid “peak” call times or wait times, here are some tips:

1.  Call volume is typically lowest between 8:30 am and 11:30 am and often there is no waiting. 

2.  Lunch hours are between 11:30 and 2:30 so hold times may be higher during these hours when there is less staff to answer the phones. 

3.  My final and best tip is to route yourself to the right department!   Are you calling about a Rules issue or question, need help signing up for a Training class, or assistance with uploading your photos?  From the phone prompts you can select to be directly transferred to each of these departments.  That’s a real time saver!

MRED Again Recognized for Exemplary Customer Service

MRED’s Help Desk continues to be recognized for its outstanding Call Center performance.  Read all about it HERE.