MRED Blog

REinventing MLS

Category Archives: connectMLS

MRED Help Desk Named a Top Contact Center in North America

HelpDesk

Serving real estate professionals is our top priority. For the 11th straight year, our Help Desk has the hardware to prove it.

BenchmarkPortal, a global leader in the customer support industry, rated the MRED Help Desk as one of the top contact centers of its size in North America. The ranking uses objective, metrics-driven performance data such as caller satisfaction, average hold time, and average talk time.

The Help Desk’s achievements in the 2020 rankings included:

  • 98% of inbound calls being closed on the first call
    • 15% better than industry average
  • Inbound calls being answered in an average of 36 seconds
    • 40 seconds faster than industry average
  • 85% of customers being “very” or “extremely” satisfied
    • 11% better than industry average
  • Average email response time of two hours
    • 12 hours faster than industry average

2019 additionally saw the launch of our Knowledge Base, which has answers to common MRED questions. You can also use this 24/7 online tool to enter support tickets and request new features.

Our friendly and knowledgeable Help Desk team is dedicated to helping you succeed by quickly and kindly connecting you to the answers and resources you need. We’re grateful for the opportunity to serve the hardworking members of our incredible Association Partners.

Small Top Contact Center 2020

“General Search” Beta Now Available in connectMLS

SearchThumbnailBulletin

Log into connectMLS and click the banner at the top of the page to get a sneak peek and try out the new features for yourself. 

This faster “General Search” experience uses the layout of Classic Search you love while also incorporating popular Modern Search features. It’s the best of both worlds!

Some of what you’ll love about “General Search”: 

  • Easy access to full agent report
  • Mobile-friendly
  • Quicker navigation to map view/search
  • No more switching between different views
  • More filters and view options for one-line summary
  • New report: “Full Agent Optimized” includes handy navigation links for quick access to information
  • And more!

[LOG INTO CONNECTMLS]

We’re always open to hearing from you about ways we can improve. Log into connectMLS and click the banner at the top of the page to try it out. Then you can email us at suggestions@mredllc.com with your feedback on “General Search”.

And don’t forget! Our knowledgeable and friendly Help Desk team is here to help every step of the way at 630-955-2755 or help.desk@MREDLLC.com

“Alexa, open connectMLS” – your voice assistant can now be your MRED assistant

Voiceter Pro Image (2)

Your Amazon or Google voice assistant can write your grocery list, set your morning alarm, and tell you the weather.

Now it can keep you updated on new listings.

Save time and typing by turning your voice assistant into your hands-free connectMLS assistant. Easily access this new feature by saying to your voice assistant “Alexa, open connectMLS” or “Hey Google, talk to connectMLS.”

Click here to watch a video on the available features

Click here to read a quick start guide

Here’s what your voice assistant can read for you:

  • Market activity
    • New listings
    • Price changes
    • Closed listings
    • Cancelled listings
  • Your listings on hold or about to expire
  • Client messages
  • Rules alerts

Let us know if there’s anything else you’d like your voice assistant to do for you in connectMLS at suggestions@mredllc.com.

Questions? Contact the MRED Help Desk at 630-955-2755 or help.desk@MREDLLC.com

Let’s see how far connectMLS has come

connectmls

We believe it’s our job to never stop improving the tools and resources we provide to you so that you can be successful. The market is constantly evolving; your MLS should be too!

It’s our goal to get the listing input process down to 15 minutes or less. That’s an ambitious objective, but one we think is attainable. Even more importantly, a faster, easier listing input process is a direct benefit to you, so it’s more than worth pursuing.

Here are the connectMLS improvements we’ve made in the last two months alone to help get you there:

  • Implemented automatic population of photo titles.
  • Implemented proactive compliance using computer vision.
  • An error now shows up for anything other than “0” beds for studio or condo-loft, for better quality information.
  • You can narrow subdivisions by city when searching, to limit overall choice list across the marketplace.
  • Subdivisions and schools autocomplete when typing for easier selection and fewer errors.
  • Schools are editable after listing input.
  • Only specific data entry for dimensions field in detached and attached property types.
  • Consistent case usage through connectMLS (other than remarks fields).
  • Many character restrictions have been removed.

And don’t forget, we’ve also added the MRED Knowledge Base as a new 24/7 support option alongside our award-winning Help Desk. These resources are here to help you with these updates and everything else connectMLS.

We’re still not done improving, but we feel these enhancements are exciting stepping stones on the way to a better MLS experience!

Is there anything else we can be doing to make the listing input process faster? Let us know how by emailing suggestions@mredllc.com.

Questions? Contact the MRED Help Desk at 630-955-2755 or help.desk@MREDLLC.com

Remine Pro is your new public records hub

Remine

One of the most common requests we receive is to improve our public records system. We’re excited to announce we’ve found an enhanced solution.

We recently upgraded your MLS subscription to include access to Remine Pro. This gives you all of Remine’s additional features in a cutting-edge, low-downtime system which includes extensive public records data.

Remine and Realist will be available simultaneously to evaluate and adjust to the new system. We plan to shut off access to Realist beginning January 1, 2020 and want to make sure Remine covers everything you need. Explore for yourself and let us know if there are any necessary features that are not in Remine.

We’ve heard your suggestions on this change and Remine has already implemented several key features based on your feedback. 

Click here for a Remine-Realist comparison

Click here for a Remine quick start guide

Here are the highlights of this enhancement:

  • Realist is scheduled be removed from connectMLS on January 1, 2020.
  • Remine Pro and Realist are available simultaneously until that time.
  • Click here for FAQs

Here’s what you can do next:

  • Email us at suggestions@mredllc.com to let us know of any features you need that are not currently in Remine.
  • Beat the rush and take advantage of MRED’s free Remine training to learn more about everything this effective product has to offer:

Click here for FREE Remine training sessions

Click here to watch an in-depth webinar on Remine

Questions? Contact the MRED Help Desk at 630-955-2755 or help.desk@MREDLLC.com

The MRED Knowledge Base: Your 24/7 Support Solution Is Here!

We get it, you don’t work a job that’s just 9-5. That’s why we’re happy to provide you with an additional support solution that’s available as much as you are.

Introducing the MRED Support Center: Your one-stop shop for all questions connectMLS, rules, and beyond.

With this useful tool, you can

Click the “MRED Knowledge Base” link under “Tools, Resources, & Links” in connectMLS to access this time-saving feature.

If the answer to your question isn’t in our knowledge base (yet), you’ll be just a couple clicks away from assistance. Our award-winning Help Desk team is still here to provide any support you need.

CLICK HERE TO GET ANSWERS

Questions? Contact the MRED Help Desk at 630-955-2755 or help.desk@MREDLLC.com