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MRED Help Desk Ranked #1 in National Contest
March 6, 2019Posted by on
Our Help Desk is the best in its class.
BenchmarkPortal, a global leader in the customer support industry, rated MRED’s Help Desk as the top small-sized contact center in the country. The ranking is based on metrics-driven performance data like caller satisfaction, average hold time, and average talk time. This first-place honor marked the 10th straight year the MRED Help Desk was named a top contact center.
MRED’s Help Desk achievements in the 2019 rankings included:
- Customer satisfaction ranking nearly 20 percent higher than the industry average
- Registering a nearly perfect score for tickets being closed on the first call
- Being twice as fast as the industry average at answering calls
- 80 percent less hold time on calls than the industry average
- Responding to emails 10 times faster than the industry average
Our friendly and knowledgeable Help Desk team is focused on providing top-notch service in a timely manner and doing it all with a smile. Customer support is vitally important to our association partners and their members, so MRED is intentional about making the experience as easy and helpful as possible.
You are soooo deserving and we agree! Kudos to everyone @ MRED who assist in making you the BEST! Would love to have the names under the pictures so we can put a name with a face!
Thanks for the kind words, Dee! We’ve added names under the photo; we think they’re great, too 🙂
You guys still have it – way to go!!
Thanks for the kind words, Russ!
Thank you, Russ!
I want to adopt each and everyone of the help desk people! Thanks for all your help each and every time I call, so kind and knowledgeable!
We think they’re pretty great too, Kathy! Thanks for the kind words; we’re always happy to help 🙂
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