REinventing MLS

MRED Help Desk Named a Top Contact Center in North America


Serving real estate professionals is our top priority. For the 11th straight year, our Help Desk has the hardware to prove it.

BenchmarkPortal, a global leader in the customer support industry, rated the MRED Help Desk as one of the top contact centers of its size in North America. The ranking uses objective, metrics-driven performance data such as caller satisfaction, average hold time, and average talk time.

The Help Desk’s achievements in the 2020 rankings included:

  • 98% of inbound calls being closed on the first call
    • 15% better than industry average
  • Inbound calls being answered in an average of 36 seconds
    • 40 seconds faster than industry average
  • 85% of customers being “very” or “extremely” satisfied
    • 11% better than industry average
  • Average email response time of two hours
    • 12 hours faster than industry average

2019 additionally saw the launch of our Knowledge Base, which has answers to common MRED questions. You can also use this 24/7 online tool to enter support tickets and request new features.

Our friendly and knowledgeable Help Desk team is dedicated to helping you succeed by quickly and kindly connecting you to the answers and resources you need. We’re grateful for the opportunity to serve the hardworking members of our incredible Association Partners.

Small Top Contact Center 2020

“General Search” Beta Now Available in connectMLS


Log into connectMLS and click the banner at the top of the page to get a sneak peek and try out the new features for yourself. 

This faster “General Search” experience uses the layout of Classic Search you love while also incorporating popular Modern Search features. It’s the best of both worlds!

Some of what you’ll love about “General Search”: 

  • Easy access to full agent report
  • Mobile-friendly
  • Quicker navigation to map view/search
  • No more switching between different views
  • More filters and view options for one-line summary
  • New report: “Full Agent Optimized” includes handy navigation links for quick access to information
  • And more!


We’re always open to hearing from you about ways we can improve. Log into connectMLS and click the banner at the top of the page to try it out. Then you can email us at with your feedback on “General Search”.

And don’t forget! Our knowledgeable and friendly Help Desk team is here to help every step of the way at 630-955-2755 or

Announcing MRED’s 2020 Board of Managers


MRED is proud to attract many of the best and brightest real estate professionals to its Board of Managers. This collaboration of experience and thought leadership allows MRED to pave the way forward as a cutting-edge MLS.

MRED’s Broker Preferred Unit Owners (PUOs) have the unique opportunity to nominate any candidate to represent their company on MRED’s Board. The members of one of three categories (based on annual transaction count) may vote on the nominees in their respective category. The following individuals were recently elected to the MRED Board of Managers to fill five open seats through election by their peers:

Sue Miller – Coldwell Banker The Real Estate Group

Miller is the Designated Managing Broker of Coldwell Banker The Real Estate Group in McHenry, Illinois and has been licensed in real estate for 32 years. During that time, Miller has previously been active on MRED’s Board in addition to serving on MRED’s Compliance User Team (CUT) group. Miller is the current Illinois REALTOR® President-Elect and is also an active member of the National Association of REALTORS®. She has served as President of Heartland REALTOR® Organization twice.

Molly Ryan – Berkshire Hathaway HomeServices Chicago

Ryan has worked as General Counsel at HomeServices of Illinois for Berkshire Hathaway HomeServices KoenigRubloff Realty Group and Fort Dearborn Land Title Company. Ryan was also recently named a “Most Notable General Counsel” by Crain’s Chicago Business and has served several terms as a River Forest Public Library Trustee as well as President of the Library Board. This election marks Ryan’s fourth term on MRED’s Board of Managers, having served as Board Secretary for three previous terms.

Lynn Madison – Lynn Madison REALTOR®

Madison owns Lynn Madison Seminars, a full-service real estate training and development company. Madison often speaks at national real estate events and has led classes in more than 30 states. Madison was the President of the Mainstreet Organization of REALTORS® in 2016, currently sits on two National Association of REALTORS® committees, and has previously served on MRED’s Board.

Sue Wiskowski-Fair – Realty Executives Premiere

Wiskowski-Fair has been in the real estate business for more than 40 years, having been President of the Realty Executives Franchise system in the Chicago area. She was President of the Wisconsin Association of REALTORS® prior to moving to Illinois 30 years ago. Wiskowski-Fair is the current Treasurer of the Board and is Vice-President of Career Development for Realty Executives Premiere. She has served in numerous leadership positions of the Realtor Association at the State and National levels. She is an active agent and Managing Broker.

Jeff Gregory – Realty Executives Success

Gregory is the Owner and Managing Broker of Realty Executives Success. He has 7 years of experience on MRED’s Board of Managers, including 4 years as Board Chair and 1 year as Treasurer. Gregory also served as MRED’s Acting CEO for eight months and chaired the search committee that found MRED’s current CEO, Rebecca Jensen. Additionally, Gregory has served on numerous committees for Illinois REALTORS® as well as the National Association of REALTORS® and is an RPAC Hall of Fame Member.


Other 2020 MRED Board Members include: Fran Broude, Coldwell Banker Residential Brokerage; Chad Gilbert, RE/MAX Suburban; Dave Naso, Keller Williams; Drussy Hernandez, Fulton Grace Realty; Paul Wells, RE/MAX of Barrington; Michael Emery, Urban Real Estate; Royal Hartwig, The Royal Family Real Estate; Al Rossell, Jack Carpenter Organization; Chris Studebaker, CEO of the REALTOR® Association of the Fox Valley; Jim Haisler, Heartland Realtor® Organization; Art Carter, California Regional MLS.

MRED’s Board also appointed Jeremy Crawford to serve in 2020 as a Strategic Manager. He will join returning Strategic Manager Art Carter on the Board.


Jeremy Crawford – President/CEO, First Multiple Listing Service

Crawford is the President/CEO of First Multiple Listing Service (FMLS), a broker-owned MLS which serves more than 42,000 real estate professionals in Georgia across 2,100 broker member offices. Crawford’s experience includes 7 years with the Real Estate Standards Organization (RESO), 4 years of which he served as its CEO and 3 years he served on its Board. Crawford also previously served as an executive for a well-known MLS and MLS vendor.

Art Carter – CEO, California Regional Multiple Listing Service

Carter oversees the strategic direction of the largest MLS in the country at more than 86,000 real estate professionals and 34 associations across California. Carter was named one of Inman News’ 100 Most Influential Real Estate Leaders in 2016 as well as one of the Top 20 Association/MLS Executives in the Swanepoel Power 200.


MRED would like to extend a special thank-you to outgoing Board Members Luigui Corral, Broker Owner of RE/MAX American Dream, and John Matthews, Senior Vice President of Residential Sales of Baird & Warner, for their dedication and service to MRED. A special thank you to John Matthews for his 9 consecutive years on MRED’s Board and serving as Board Chair in 2019.

Click here to learn more about MRED Preferred Unit Ownership.

MRED would also like to thank North Shore–Barrington Association of REALTORS® CEO Steve Volkodav for his years of service to the local real estate marketplace and on MRED’s Board of Managers. Steve was recently named the new CEO of the Pike’s Peak Association of REALTORS® in Colorado Springs, Colorado.

Steve began his time with NSBAR in 2000 and became its CEO in 2013. He is a graduate of Loyola University of Chicago and was named as one of three national honorees in June of 2018 to be inducted into NAR’s Almon R. (Bud) Smith Leadership Society.

Chris Studebaker, CEO of the REALTOR® Association of the Fox Valley, will be filling the vacated Association Executive seat on MRED’s Board. Chris began as RAFV CEO in 2014 and previously served as the Executive Director of the REALTOR® Association of Southwestern Illinois.

“Alexa, open connectMLS” – your voice assistant can now be your MRED assistant

Voiceter Pro Image (2)

Your Amazon or Google voice assistant can write your grocery list, set your morning alarm, and tell you the weather.

Now it can keep you updated on new listings.

Save time and typing by turning your voice assistant into your hands-free connectMLS assistant. Easily access this new feature by saying to your voice assistant “Alexa, open connectMLS” or “Hey Google, talk to connectMLS.”

Click here to watch a video on the available features

Click here to read a quick start guide

Here’s what your voice assistant can read for you:

  • Market activity
    • New listings
    • Price changes
    • Closed listings
    • Cancelled listings
  • Your listings on hold or about to expire
  • Client messages
  • Rules alerts

Let us know if there’s anything else you’d like your voice assistant to do for you in connectMLS at

Questions? Contact the MRED Help Desk at 630-955-2755 or

MRED President/CEO Rebecca Jensen running for RESO Board of Directors

The Real Estate Standards Organization (RESO) Board of Directors election opens today. If you’re a voting member of RESO, I would greatly appreciate your support.


I’ve seen firsthand the incredible accomplishments RESO delivers to help guide our industry. Three of the most important priorities for the organization include streamlining certification, continued education for MLSs and vendors through the transition process, and improving overall adoption metrics across the industry. RESO’s focus on removing roadblocks that inhibit standards adoption is essential.

One of the ways RESO does this is through Internet Tracking Standards. Big data is part of the technology strategy for MLSs and brokers alike. Big data magnifies decision-making power, which leads to greater efficiencies. Creating greater efficiencies was one of the primary reasons that RESO was chartered in the first place. Through the great work being done by RESO’s Internet Tracking Workgroup, a new industry initiative (which I call IDX 2.0) can be created. Like its version 1 counterpart, IDX 2.0 will leverage the network effect brought to bear by MLSs to create a combined achievement that’s far greater than the sum of its parts.

I’m proud to have served on RESO’s Board of Directors for seven years, including four as Board Chair. I hope to continue serving this fantastic organization and helping advance its mission by passionately serving on its Board in the available Class C seat. I’m dedicated to spreading its compelling story across the industry for the betterment of real estate. I would be honored to continue serving on RESO’s Board of Directors.

Thank you for your consideration,

-Rebecca Jensen

MRED President/CEO

(Not a member of RESO? Click here to join!)

Let’s see how far connectMLS has come


We believe it’s our job to never stop improving the tools and resources we provide to you so that you can be successful. The market is constantly evolving; your MLS should be too!

It’s our goal to get the listing input process down to 15 minutes or less. That’s an ambitious objective, but one we think is attainable. Even more importantly, a faster, easier listing input process is a direct benefit to you, so it’s more than worth pursuing.

Here are the connectMLS improvements we’ve made in the last two months alone to help get you there:

  • Implemented automatic population of photo titles.
  • Implemented proactive compliance using computer vision.
  • An error now shows up for anything other than “0” beds for studio or condo-loft, for better quality information.
  • You can narrow subdivisions by city when searching, to limit overall choice list across the marketplace.
  • Subdivisions and schools autocomplete when typing for easier selection and fewer errors.
  • Schools are editable after listing input.
  • Only specific data entry for dimensions field in detached and attached property types.
  • Consistent case usage through connectMLS (other than remarks fields).
  • Many character restrictions have been removed.

And don’t forget, we’ve also added the MRED Knowledge Base as a new 24/7 support option alongside our award-winning Help Desk. These resources are here to help you with these updates and everything else connectMLS.

We’re still not done improving, but we feel these enhancements are exciting stepping stones on the way to a better MLS experience!

Is there anything else we can be doing to make the listing input process faster? Let us know how by emailing

Questions? Contact the MRED Help Desk at 630-955-2755 or