MRED Blog

REinventing MLS

MRED Help Desk and Technical Support

We’re happy to help!

MRED’s award-winning Help Desk was named one of the Top Contact Centers in North America for the 11th straight year in 2020. The Help Desk was named first in its category in 2019. No matter the issue, you’re just a quick click or call away from a friendly, experienced, and knowledgeable customer service representative located right here in Illinois.

Have a question? Contact us here!

MRED’s 24/7 Knowledge Base also provides answers to frequently asked questions.

Hours of operation:
Monday-Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sundays and most holidays: 10:00 AM – 2:00 PM On Call Emergency Hours

12 responses to “MRED Help Desk and Technical Support”

Diana Seimer November 4, 2018 at 9:51 am
Good morning, I have a property for sale that has one pin # on tax records and a different pin # on other records. How do I know which is correct?
- MRED Communications November 5, 2018 at 2:00 pm
  Hi Diana, thanks for getting in touch – we’re always happy to help!
  
  You can verify which is correct by going to the county’s website. We have links to most of the County Assessors and Recorder of Deeds websites linked here: http://www.mredllc.com/comms/resources/CountyLinks091616.pdf
Joseph Washick June 3, 2019 at 6:11 pm
Is there still time to sign up and participate in MREDPalooza?
- MRED Communications June 4, 2019 at 8:06 am
  Hi Joseph, you can still sign up here: https://www.mredpalooza.com/
  
  We can’t wait to see you there!
Leonard Voss February 12, 2021 at 10:49 am
what is the phone number?
- MRED Communications February 12, 2021 at 10:58 am
  Hi Leonard, the Help Desk’s phone number is 630-955-2755. We look forward to hearing from you.
ernest kilgallon March 26, 2021 at 2:57 pm
As of 03/25/21 after MRED added private listing searches instead of taking 1-2 seconds are taking 20-30 seconds. Please tell me this will be fixed
- MRED Communications March 26, 2021 at 3:44 pm
  Hi Ernest, thanks for the comment. We’re aware of the issues after the launch and we’re working on it. Thanks for your patience!
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Bridgett McKenzie April 25, 2022 at 6:23 pm
My connectmls won’t work is it down?
- MRED Communications April 25, 2022 at 6:25 pm
  Hi Bridgett – We’re working to restore full service to connectMLS. Thank you for your patience as we fix this issue as quickly as possible.
  - MRED Communications April 25, 2022 at 6:57 pm
    Great news – connectMLS is up and running!