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Tag Archives: Multiple Listing Service
Offers of compensation on net: MRED policy update information
Posted by on April 29, 2022
MRED is implementing changes to its offers of compensation on net policy. Beginning May 10, the below rule will go into effect:
“Net”: As a percentage of the net sale price in the initial contract, reduced thereafter only by an agreed reduction in the amount to be paid by the buyer due to a subsequent appraisal. The net sale price is defined as the gross sale price minus amounts to be credited or paid to the buyer, as reflected in the initial sales contract.
The change was made in response to subscriber feedback seeking clarity in situations where an appraisal comes in at a lower price than that which is stated in the initial sales contract.
Click here for more details on this policy change.
Have comments on the policy? Email us at policychange@mredllc.com.
MRED Help Desk Named a Top Contact Center in North America
Posted by on April 13, 2020
Serving real estate professionals is our top priority. For the 11th straight year, our Help Desk has the hardware to prove it.
BenchmarkPortal, a global leader in the customer support industry, rated the MRED Help Desk as one of the top contact centers of its size in North America. The ranking uses objective, metrics-driven performance data such as caller satisfaction, average hold time, and average talk time.
The Help Desk’s achievements in the 2020 rankings included:
- 98% of inbound calls being closed on the first call
- 15% better than industry average
- Inbound calls being answered in an average of 36 seconds
- 40 seconds faster than industry average
- 85% of customers being “very” or “extremely” satisfied
- 11% better than industry average
- Average email response time of two hours
- 12 hours faster than industry average
2019 additionally saw the launch of our Knowledge Base, which has answers to common MRED questions. You can also use this 24/7 online tool to enter support tickets and request new features.
Our friendly and knowledgeable Help Desk team is dedicated to helping you succeed by quickly and kindly connecting you to the answers and resources you need. We’re grateful for the opportunity to serve the hardworking members of our incredible Association Partners.
Midwest Real Estate Data Support Center Named a Top Contact Center
Posted by on March 7, 2018
LISLE, Ill. – March 7, 2018 – The award-winning Midwest Real Estate Data (MRED) Support Center added another distinction to its long list of achievements by being named one of the Top Contact Centers in North America for 2018. MRED received the honor for the ninth straight year from BenchmarkPortal in the organization’s small-sized center category.
BenchmarkPortal deemed MRED worthy of the award based on objective, metrics-driven performance data such as caller satisfaction, average hold time, and average talk time. MRED was also awarded in the individual category of Best Agent Retention.
“It’s extremely important to us that we have knowledgeable and friendly Support Analysts providing top-level customer service to our users,” said MRED Support Center Manager Katrina Ryefield. “This award is great recognition of our team’s daily efforts to be the very best.”
BenchmarkPortal has annually conducted statistical analyses of call center operations throughout the world since 1995. The company hosts the world’s largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University.
“Midwest Real Estate Data’s placement among the Top Contact Centers is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance,” said BenchmarkPortal CEO Bruce Belfiore. “MRED stood tall against its competitors according to the world’s largest database of contact center metrics. This is not easy to do and we congratulate them on their accomplishment.”
“I’m so proud of MRED’s Support Center and the outstanding level of customer service it provides,” said MRED President/CEO Rebecca Jensen. “MRED is committed to excellence in every facet of what we do and the BenchmarkPortal award is a testament to that.”
About MRED
Midwest Real Estate Data (MRED) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to more than 40,000 brokers and appraisers and over 7,300 offices. MRED serves Chicago and the surrounding “collar” counties and provides property information encompassing northern Illinois, southern Wisconsin, and northwest Indiana. MRED delivers more than 20 products and services to its customers. MRED is the 2013 Inman News Most Innovative MLS/Real Estate Trade Association, and for nine consecutive years the MRED Help Desk has been identified as one of the best small business centers in North America by BenchmarkPortal. For more information please visit MREDLLC.com.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
Gen X & Y and Homeownership
Posted by on November 13, 2012
Check out this infographic showing what Gen X & Y believe to be indicators of success from KCM Blog.
Donate to NAR’s Relief Efforts
Posted by on November 1, 2012
NAR is collecting donations to assist those affected by Hurricane Sandy. Click HERE to make a donation.
Should you have further queries, you can contact NAR at 800-874-6500
The Yin & Yang of Inbound Marketing
Posted by on October 31, 2012
Are you leveraging both social media and search in your inbound marketing efforts? Read about the correlation between Social Media and search in this post HERE. This infographic provided by InvestmentPal Blog.
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