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Tag Archives: MLS
Offers of compensation on net: MRED policy update information
Posted by on April 29, 2022
MRED is implementing changes to its offers of compensation on net policy. Beginning May 10, the below rule will go into effect:
“Net”: As a percentage of the net sale price in the initial contract, reduced thereafter only by an agreed reduction in the amount to be paid by the buyer due to a subsequent appraisal. The net sale price is defined as the gross sale price minus amounts to be credited or paid to the buyer, as reflected in the initial sales contract.
The change was made in response to subscriber feedback seeking clarity in situations where an appraisal comes in at a lower price than that which is stated in the initial sales contract.
Click here for more details on this policy change.
Have comments on the policy? Email us at policychange@mredllc.com.
MRED Help Desk Named a Top Contact Center in North America
Posted by on April 13, 2020
Serving real estate professionals is our top priority. For the 11th straight year, our Help Desk has the hardware to prove it.
BenchmarkPortal, a global leader in the customer support industry, rated the MRED Help Desk as one of the top contact centers of its size in North America. The ranking uses objective, metrics-driven performance data such as caller satisfaction, average hold time, and average talk time.
The Help Desk’s achievements in the 2020 rankings included:
- 98% of inbound calls being closed on the first call
- 15% better than industry average
- Inbound calls being answered in an average of 36 seconds
- 40 seconds faster than industry average
- 85% of customers being “very” or “extremely” satisfied
- 11% better than industry average
- Average email response time of two hours
- 12 hours faster than industry average
2019 additionally saw the launch of our Knowledge Base, which has answers to common MRED questions. You can also use this 24/7 online tool to enter support tickets and request new features.
Our friendly and knowledgeable Help Desk team is dedicated to helping you succeed by quickly and kindly connecting you to the answers and resources you need. We’re grateful for the opportunity to serve the hardworking members of our incredible Association Partners.
Midwest Real Estate Data Renews Art Carter as Strategic Manager
Posted by on June 19, 2018
Midwest Real Estate Data (MRED) announced that Art Carter has been unanimously elected to another one-year term as a Strategic Manager on its Board. Carter, CEO of the California Regional Multiple Listing Service (CRMLS), has served in this position since 2016. During this time, MRED has seen the addition of several new products and services for its customers, enhancements to the MRED Multiple Listing Service (MLS) mobile-friendly platform, and the development of a Broker Outreach department.
MRED created the position of Strategic Manager to be filled by up to two individuals at the discretion of and election by MRED’s Board members. Strategic Managers are invited onto the Board because of their expertise and participate on an advisory basis. Their input is invited to enhance the ability of MRED’s leadership to make the best decisions and serve their real estate professionals in the most effective manner.
Carter brings a wealth of experience to the table. As CEO of CRMLS, Carter oversees the strategic direction of the largest MLS in the country at more than 93,500 real estate professionals and 34 associations across California. Carter has overseen three mergers with other MLSs since taking his role in 2005. He currently serves as Chair of the Real Estate Standards Organization (RESO). Carter was named one of Inman’s Most Influential Real Estate Leaders in 2016 and 2017. In 2016, 2017, and 2018 he was named one of the Top 20 Association/MLS Executives in the Swanepoel Power 200. Carter served as President of the Council of Multiple Listing Services (CMLS) in 2014, and in 2017 was honored with CMLS’s Peter Shuttleworth MLS Executive Award of Excellence. In 2012, he was inducted into the Dr. Almon R “Bud” Smith, RCE, AE Leadership Society in recognition of his dedicated service and commitment to advancing the REALTOR® organization and the Association Management profession.
“I’m thrilled at the opportunity to continue a partnership between two of the largest and most forward-thinking MLSs,” Carter said. “Now more than ever, it’s crucial for MLSs to work together to pioneer new ideas and address the needs of real estate brokerages and our industry as a whole.”
“Having Art on the board brings a unique perspective and trustworthy voice to all our strategic discussions,” said MRED President/CEO Rebecca Jensen. “We’re honored to have him continue working with us and we know his valuable insights will go a long way in helping us forge new paths and provide the very best for our customers.”
Midwest Real Estate Data Announces Hiring of New CTO Chris Haran
Posted by on March 14, 2018
LISLE, Ill., Mar 14, 2018 – Midwest Real Estate Data is pleased to announce industry veteran Chris Haran will be joining MRED as its Chief Technology Officer (CTO).
Haran comes to MRED from real estate franchise Coldwell Banker, where he served as Vice President of Field Operations. In this executive role, Haran led the company’s strategic efforts as well as organic growth and marketing initiatives. Haran started out in entry level marketing at Coldwell Banker in 2006, working his way up to management positions before starting his Operations VP role in 2015.
This opportunity gave Haran firsthand experience with MRED, as he served on its Board of Managers from 2015-2017. During this time, Haran represented MRED on the Board’s Technology Focus Group. These experiences and more made Haran an ideal candidate to thrive in this vital role.
“Being a pioneer of technology is of the utmost importance to MLSs and I know that Chris is the perfect person to keep MRED at the forefront and push us ahead even farther.” said MRED President/CEO Rebecca Jensen. “Bringing in Chris is a huge milestone for MRED and our customers.”
Haran is a 2005 graduate of Illinois Wesleyan University. He also spent time as a mentor for the National Association of REALTORS® REach program as well as Moderne Ventures, advising startup companies on business plans.
At MRED, Haran will create and implement the strategic vision of technology, a prospect that excites the Illinois native.
“This opportunity is the perfect way to make the most of my passion for emerging technologies and connecting people, ideas, and resources,” Haran said. “MRED is doing big things and I can’t wait to be a part of that.”
About MRED
Midwest Real Estate Data (MRED) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to more than 40,000 brokers and appraisers and over 7,300 offices. MRED serves Chicago and the surrounding “collar” counties and provides property information encompassing northern Illinois, southern Wisconsin, and northwest Indiana. MRED delivers more than 20 products and services to its customers. MRED is the 2013 Inman News Most Innovative MLS/Real Estate Trade Association, and for nine consecutive years the MRED Help Desk has been identified as one of the best small business centers in North America by BenchmarkPortal. For more information please visit MREDLLC.com.
Contact:
Jeremy Sharp
Midwest Real Estate Data LLC
jeremy.sharp@mredllc.com
630-799-1402
Midwest Real Estate Data Support Center Named a Top Contact Center
Posted by on March 7, 2018
LISLE, Ill. – March 7, 2018 – The award-winning Midwest Real Estate Data (MRED) Support Center added another distinction to its long list of achievements by being named one of the Top Contact Centers in North America for 2018. MRED received the honor for the ninth straight year from BenchmarkPortal in the organization’s small-sized center category.
BenchmarkPortal deemed MRED worthy of the award based on objective, metrics-driven performance data such as caller satisfaction, average hold time, and average talk time. MRED was also awarded in the individual category of Best Agent Retention.
“It’s extremely important to us that we have knowledgeable and friendly Support Analysts providing top-level customer service to our users,” said MRED Support Center Manager Katrina Ryefield. “This award is great recognition of our team’s daily efforts to be the very best.”
BenchmarkPortal has annually conducted statistical analyses of call center operations throughout the world since 1995. The company hosts the world’s largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University.
“Midwest Real Estate Data’s placement among the Top Contact Centers is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance,” said BenchmarkPortal CEO Bruce Belfiore. “MRED stood tall against its competitors according to the world’s largest database of contact center metrics. This is not easy to do and we congratulate them on their accomplishment.”
“I’m so proud of MRED’s Support Center and the outstanding level of customer service it provides,” said MRED President/CEO Rebecca Jensen. “MRED is committed to excellence in every facet of what we do and the BenchmarkPortal award is a testament to that.”
About MRED
Midwest Real Estate Data (MRED) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to more than 40,000 brokers and appraisers and over 7,300 offices. MRED serves Chicago and the surrounding “collar” counties and provides property information encompassing northern Illinois, southern Wisconsin, and northwest Indiana. MRED delivers more than 20 products and services to its customers. MRED is the 2013 Inman News Most Innovative MLS/Real Estate Trade Association, and for nine consecutive years the MRED Help Desk has been identified as one of the best small business centers in North America by BenchmarkPortal. For more information please visit MREDLLC.com.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
Gen X & Y and Homeownership
Posted by on November 13, 2012
Check out this infographic showing what Gen X & Y believe to be indicators of success from KCM Blog.
MRED Blog 