REinventing MLS

Category Archives: MRED Help Desk

Why should I clear my Temporary Internet Files (Cache) and will it harm my computer?

By:  Stephanie Abrams, Help Desk and Tech Support Manager 

Clearing your browsers cache is not harmful and is actually a good thing!  Clearing your browsers cache after connectMLS has had a major update is also a must!  This brief article explains what cache is, some important reasons why you should clear it (like the one just mentioned), and how to do so. 

What is cache? 

When you view a web page through your browser, the browser makes a copy of it and stores it in a special folder in your computer’s hard drive, so that it can display the page to you quickly the next time you visit the site.  It displays this copy of the page while the actual web page is being downloaded. This copy is called the cache

If it helps speed things up, why should I clear them?

In the cache folder of your computer’s hard drive, copies of all web pages that you visit, gets stored. These temporary Internet files or cache that the computer saves for quick viewing later, can grow rapidly if you surf the web a lot, and that means it uses up a lot of your hard drive space. This is one reason why you should clear cache regularly.

Another reason is that any sophisticated website (such as our powerful connectMLS system!)  you visit is actually a composition of dozens, hundreds or even thousands of files.  Updates to these files are made in order for us to push important changes to the system or new features live.  If we change a file that your browser has cached, it’s going to keep serving the old, cached version of the file and you may not be seeing our most recent changes. This is another very important reason to clear your browers cache regularly.   *Hint: if you experience any “weirdness” shortly after we have deployed an update to the system, you will want to clear your browsers cache. In most cases, this simple act will correct the problem.   Also, if you are using Internet Explorer, you will want to be sure that the browser is always looking for the latest version of pages by going to Tools→internet options→settings (within the browsing section) and choose “Every time I visit the webpage”.

How can I clear my Temporary Internet Files (Cache)?

Here is a good resource that provides step by step instructions for clearing cache in various Browsers.’s-Cache

Is there a better time to call the Help Desk?

By:  Stephanie Abrams, Help Desk and Tech Support Manager 

The Help Desk is well staffed with an average monthly hold time of less than one minute!  But if you want to avoid “peak” call times or wait times, here are some tips:

1.  Call volume is typically lowest between 8:30 am and 11:30 am and often there is no waiting. 

2.  Lunch hours are between 11:30 and 2:30 so hold times may be higher during these hours when there is less staff to answer the phones. 

3.  My final and best tip is to route yourself to the right department!   Are you calling about a Rules issue or question, need help signing up for a Training class, or assistance with uploading your photos?  From the phone prompts you can select to be directly transferred to each of these departments.  That’s a real time saver!

MRED Again Recognized for Exemplary Customer Service

MRED’s Help Desk continues to be recognized for its outstanding Call Center performance.  Read all about it HERE.

Start Turning Leads into Clients in ConnectMLS!

Posted By:  Stephanie Abrams, MRED Help Desk and Tech Support Manager

Are you ready to start turning leads into clients? The Lead Capture widget in ConnectMLS makes it even easier for you to capture incoming leads from your social media accounts, website, or emails using a link or URL. You can then process that lead into a contact in your ConnectMLS client database with the click of a button.   Click HERE to learn how….