MRED Blog

REinventing MLS . . .

MIdwest Real Estate Data Recognized for its Exemplary Customer Service

Midwest Real Estate Data (MRED) is pleased to announce that its Technical Help Desk has been recognized as one of 2010’s Top 100 Call Centers in the small center category by BenchmarkPortal.

BenchmarkPortal conducts annual statistical analyses of call center operations throughout the world in order to find the “Top 100 in America.” They have been doing Call Center benchmarking since 1995. BenchmarkPortal hosts the world’s largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University. The BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.

“MRED is proud to have been recognized for this achievement by as well respected an organization as BenchmarkPortal,” said Russ Bergeron, CEO of MRED. “We dedicate substantial time, staffing and resources to our customer service efforts. This award is an acknowledgement that we have done well with our efforts in the Help Desk arena. We plan to extend our efforts to assist our brokers, agents and appraisers, and look forward to continuing to perform at the highest level, not only in our own industry but when compared to others across the country.”

About MRED

Midwest Real Estate Data (MRED) is a real estate data aggregator and distributor that provides the largest multiple listing service (by listing volume) to nearly 40,000 customers, with property information encompassing northern Illinois, southern Wisconsin and northwest Indiana.

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