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Category Archives: Agent “Doing Business” Discussions
MRED’s Help Desk Does What Michael Jordan Couldn’t
Chicagoland MLS Four-Peats as Top Help Desk Award Winner
LISLE, ILLINOIS (April 17, 2014) – Midwest Real Estate Data (MRED), the Chicagoland multiple listing service (MLS), is pleased to announce that for the fourth consecutive year its Technical Help Desk has been recognized as one of the Top 25 Call Centers in the United States and Canada by BenchmarkPortal. MRED’s Help Desk has been identified as one of the best small business centers in the category of organizations having 5 to100 full-time call center personnel.
Since 1995, BenchmarkPortal has conducted annual statistical analyses of call center operations throughout the world. BenchmarkPortal hosts the world’s largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University. The BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.
BenchmarkPortal compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers, to objectively identify centers who are achieving superior results both in financial and qualitative terms.
MRED outperformed others in the Small Center Category in the following areas:
- Top Caller Satisfaction
- Average answering speed
- Average Hold Time
- Average Talk Time
- Calls Transferred
- Average Calls Abandoned
- Average After-Call Work Time
- Turnover of Full-time Agents
“This award shows that MRED’s Help Desk ranks among the top performers in its size category in North America, said Bruce Belfiore, CEO of BenchmarkPortal. “We congratulate them and wish them continued success in the future.”
“We work very hard at customer service every day. We have a great team that is dedicated to helping our customers succeed,” said Stephanie Abrams, MRED Help Desk Manager. “The recognition from BenchmarkPortal is very valuable and greatly appreciated, as it tells us that we are successfully carrying out our mission, to be the very best at assisting MRED customers.”
“MRED’s Help Desk has set a very high standard for itself, but continues to exceed all expectations,” said Russ Bergeron, MRED President and Chief Executive Officer. “I could not be prouder of our Help Desk Manager and Technicians, who are on the front lines successfully serving all of our real estate professionals. Top 25? Awesome!”
About MRED
Midwest Real Estate Data (MRED) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to nearly 40,000 brokers and appraisers and 8,000 offices. MRED serves Chicago and the surrounding “collar” counties and provides property information encompassing northern Illinois, southern Wisconsin and northwest Indiana. MRED delivers over twenty products and services to its customers, complementing connectMLS™, the top-rated MLS system in the country for two years running according to the WAV Group MLS Technology Survey. MRED is the 2013 Inman News Most Innovative MLS/Real Estate Trade Association. For more information please visit MREDLLC.com.
About BenchmarkPortal
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit BenchmarkPortal.com.
MRED and the Heartbleed Bug
An encryption flaw called the Heartbleed bug is already being called one of the biggest security threats the Internet has ever seen.
All MRED systems and products websites are protected, including connectMLSTM and MREDLLC.com. Your information remains safe from threats, including the Heartbleed bug.
Read the links below for further information:
The Heartbleed Hit List: The Passwords You Need to Change Right Now
First-Time Buyer Challenges
Infographic via Illinois Housing Development Authority. Find more information on this program at www.welcomehomeillinois.gov
How Much Do Real Estate Agents Make? [Infographic]
Infographic via Point2
DocuSign Taps MRED CEO for Real Estate Advisory Council
MLS Giant Shares Expertise with Tech Leader and Creator of the eSignature Global Standard
LISLE, ILLINOIS (March 13, 2014) – Midwest Real Estate Data (MRED), Chicagoland’s multiple listing service (MLS), announced today that its President and CEO Russ Bergeron has been named to the DocuSign Real Estate Advisory Council. The inaugural meeting, with attendees from across the real estate spectrum, was held on March 4th during DocuSign’s MOMENTUM 2014 user symposium in San Francisco, attended by 1,200 DocuSign fans.
DocuSign enhances its customers’ experience with improved transaction cycle times while speeding revenue generation, reducing costs, and boosting customer satisfaction with the easiest, fastest, most secure global network for sending, signing, tracking, and storing documents in the cloud. DocuSign is the official and exclusive electronic signature provider for the over one million members of the National Association of REALTORS®, and a proud partner under the REALTOR Benefits® Program.
As a partner to MRED, DocuSign brings a complete web-based eSignature solution to MRED customers that is integrated into the forms on MRED’s MLS system. It’s the smart, secure way to electronically send, sign, track and store documents from real estate transactions.
Also serving as a member of DocuSign’s advisory council is a representative from one of MRED’s largest customers, Baird & Warner’s Chief Technology Officer Mark Steward.
“DocuSign is a great partner to MRED and provides a terrific, cutting-edge service to MRED’s customers,” said Bergeron. “I am honored to be asked to serve on as prestigious an Advisory Council as DocuSign’s, and I look forward to future collaboration and exchange of ideas.”
About MRED
Midwest Real Estate Data (MRED) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to nearly 40,000 brokers and appraisers and 8,000 offices. MRED serves Chicago and the surrounding “collar” counties and provides property information encompassing northern Illinois, southern Wisconsin and northwest Indiana. MRED delivers over twenty products and services to its customers, complementing connectMLS™, the top-rated MLS system in the country for two years running according to the WAV Group MLS Technology Survey. MRED is the 2013 Inman News Most Innovative MLS/Real Estate Trade Association. For more information please visit MREDLLC.com.
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