MRED Blog

REinventing MLS

MRED Help Desk Ranked #1 in National Contest

Help Desk

Some of MRED’s award-winning Help Desk staff members: Brenda, Katrina, Ashley, Kaylee, and Ed.

 

Our Help Desk is the best in its class.

BenchmarkPortal, a global leader in the customer support industry, rated MRED’s Help Desk as the top small-sized contact center in the country. The ranking is based on metrics-driven performance data like caller satisfaction, average hold time, and average talk time. This first-place honor marked the 10th straight year the MRED Help Desk was named a top contact center.

MRED’s Help Desk achievements in the 2019 rankings included:

  • Customer satisfaction ranking nearly 20 percent higher than the industry average
  • Registering a nearly perfect score for tickets being closed on the first call
  • Being twice as fast as the industry average at answering calls
  • 80 percent less hold time on calls than the industry average
  • Responding to emails 10 times faster than the industry average

Our friendly and knowledgeable Help Desk team is focused on providing top-notch service in a timely manner and doing it all with a smile. Customer support is vitally important to our association partners and their members, so MRED is intentional about making the experience as easy and helpful as possible.

MRED Award

7 responses to “MRED Help Desk Ranked #1 in National Contest

  1. Dee Barrera March 6, 2019 at 11:15 am

    You are soooo deserving and we agree! Kudos to everyone @ MRED who assist in making you the BEST! Would love to have the names under the pictures so we can put a name with a face!

  2. Russ Bergeron March 6, 2019 at 12:16 pm

    You guys still have it – way to go!!

  3. Kathy Repsis March 7, 2019 at 9:55 am

    I want to adopt each and everyone of the help desk people! Thanks for all your help each and every time I call, so kind and knowledgeable!

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