MRED Blog

We're REinventing MLS . . .

A Snapshot of Homeowners [Infographic]

A-Snapshot-of-Homebuyers

 

Infographic via KCM Blog

MRED Chicagoland Report for March, 2014

During this year’s spring refresh, seller activity is the first item on the watch list. Low inventory has been a national headline grabber, and many are eager to see if this is the year that brings a bevy of new properties to market for ready buyers. Investor activity and cash purchases should be monitored, as well, along with any increases in new construction. And although interest rates are up from their all-time lows, borrowing costs are still remarkably affordable. It’s cheaper to own than to rent in most of the country.

New Listings in Chicagoland were up 6.0 percent for detached homes and 15.0 percent for attached properties. Listings Under Contract increased 6.8 percent for detached homes and 11.8 percent for attached properties.

The Median Sales Price was up 6.1 percent to $175,000 for detached homes and 25.1 percent to $155,000 for attached properties. Months Supply of Inventory decreased 23.5 percent for detached units and 34.7 percent for attached units.

Consumers are in better shape for the current financial landscape, just in time for the primary home-buying season. Along with an uptick in consumer confidence, GDP growth was revised up to 2.6 percent by the Commerce Department. Consumer spending has risen and claims for unemployment benefits have decreased. Economic health fuels housing market growth. Employed, confident people with rising incomes tend to purchase real property.

MRED real estate professionals can log into MREDLLC.com and click on the Statistics tab to get the latest Lender Mediated and Monthly Market Indicators Reports.

Any questions?  Please contact MRED’s Help Desk at 630-955-2755 or help.desk@MREDLLC.com.

MRED’s Help Desk Does What Michael Jordan Couldn’t

Chicagoland MLS Four-Peats as Top Help Desk Award Winner

top-100-seal-25-small-2014LISLE, ILLINOIS (April 17, 2014) – Midwest Real Estate Data (MRED), the Chicagoland multiple listing service (MLS), is pleased to announce that for the fourth consecutive year its Technical Help Desk has been recognized as one of the Top 25 Call Centers in the United States and Canada by BenchmarkPortal. MRED’s Help Desk has been identified as one of the best small business centers in the category of organizations having 5 to100 full-time call center personnel.

Since 1995, BenchmarkPortal has conducted annual statistical analyses of call center operations throughout the world. BenchmarkPortal hosts the world’s largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University. The BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.

BenchmarkPortal compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers, to objectively identify centers who are achieving superior results both in financial and qualitative terms.

MRED outperformed others in the Small Center Category in the following areas:

  • Top Caller Satisfaction
  • Average answering speed
  • Average Hold Time
  • Average Talk Time
  • Calls Transferred
  • Average Calls Abandoned
  • Average After-Call Work Time
  • Turnover of Full-time Agents

“This award shows that MRED’s Help Desk ranks among the top performers in its size category in North America, said Bruce Belfiore, CEO of BenchmarkPortal. “We congratulate them and wish them continued success in the future.”

“We work very hard at customer service every day. We have a great team that is dedicated to helping our customers succeed,” said Stephanie Abrams, MRED Help Desk Manager.  “The recognition from BenchmarkPortal is very valuable and greatly appreciated, as it tells us that we are successfully carrying out our mission, to be the very best at assisting MRED customers.”

“MRED’s Help Desk has set a very high standard for itself, but continues to exceed all expectations,” said Russ Bergeron, MRED President and Chief Executive Officer. “I could not be prouder of our Help Desk Manager and Technicians, who are on the front lines successfully serving all of our real estate professionals. Top 25? Awesome!”

About MRED

Midwest Real Estate Data (MRED) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to nearly 40,000 brokers and appraisers and 8,000 offices. MRED serves Chicago and the surrounding “collar” counties and provides property information encompassing northern Illinois, southern Wisconsin and northwest Indiana. MRED delivers over twenty products and services to its customers, complementing connectMLS™, the top-rated MLS system in the country for two years running according to the WAV Group MLS Technology Survey. MRED is the 2013 Inman News Most Innovative MLS/Real Estate Trade Association. For more information please visit MREDLLC.com.

About BenchmarkPortal

BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit BenchmarkPortal.com.

MRED and the Heartbleed Bug

Heartbleed-Refresh

An encryption flaw called the Heartbleed bug is already being called one of the biggest security threats the Internet has ever seen.

All MRED systems and products websites are protected, including connectMLSTM and MREDLLC.com. Your information remains safe from threats, including the Heartbleed bug.

Read the links below for further information:

The Heartbleed Hit List: The Passwords You Need to Change Right Now

Test for Heartbleed

First-Time Buyer Challenges

Welcome Home Illinois_InfographicInfographic via Illinois Housing Development Authority. Find more information on this program at www.welcomehomeillinois.gov

MRED Makes Scents

MLS Giant’s Newest Innovation Smells Like Money

bacon-1

LISLE, ILLINOIS (April 1, 2014) – Midwest Real Estate Data (MRED), Chicagoland’s multiple listing service, announced today that it has added a revolutionary new “Scent” field to all MRED property listings. The “Scent” field allows MRED agents to indicate the aromatic smell that prospective clients can anticipate when visiting their property.

“This breaks the olfactory barrier in technology for the MRED listing agent” said MRED President and CEO Russ Bergeron. “We now have an MLS system that allows the user to search by a human sense that has been previously underutilized, at least in a positive way.”

MRED agents will be able to select from a drop-down list that includes:

-       Fresh Baked Bread

-       Chocolate Chip Cookies

-       Apple Pie

-       Popcorn

-       Cinnabon®

-       Everyone’s favorite . . . Bacon!

“I can literally lead clients around by the nose,” said Joe Broker of Naperville. “It’s fun and exciting. I just let them know that today we are going to only see homes that smell like Bacon. They react with great surprise but seem to love it. The only downside so far is that my group gets really hungry on these tours so we have to schedule multiple restaurant stops throughout the day.”

MRED has worked with Febreze® to develop these pleasing scents, which the listing agent or homeowner can apply in just minutes. “After a trial run we hope to take this product to the general public, which we feel will be a great money-maker for MRED,” added Bergeron.

If this innovation doesn’t stink, MRED plans similar enhancements every April 1st.

About MRED

Midwest Real Estate Data (MRED) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to nearly 40,000 brokers and appraisers and 8,000 offices. MRED serves Chicago and the surrounding “collar” counties and provides property information encompassing northern Illinois, southern Wisconsin and northwest Indiana. MRED delivers over twenty products and services to its customers, complementing connectMLS™, the top-rated MLS system in the country for two years running according to the WAV Group MLS Technology Survey. MRED is the 2013 Inman News Most Innovative MLS/Real Estate Trade Association. For more information please visit MREDLLC.com.

Follow

Get every new post delivered to your Inbox.

Join 112 other followers